BigCommerce Maintenance

That's an excellent question. While BigCommerce expertly manages the servers and core platform, you are responsible for everything you add on top—your Stencil theme, third-party apps, custom code, and data. Our service ensures all these components work together perfectly, remain secure, and are always optimized.

Our plans are comprehensive, typically including 24/7 uptime monitoring, regular security scans, safe updates for apps, performance checks, regular backups of your theme code, and a dedicated support channel for troubleshooting and technical advice.

The main benefit is peace of mind. Your online store is a critical revenue source. Our plan acts as an insurance policy, ensuring your site is always online, secure, and performing at its best. It allows you to focus on marketing and sales, not technical issues.

Yes, absolutely. This is one of the most common issues we prevent. We manage all app updates and test them to ensure they don't cause conflicts with your theme or other applications. If an issue arises, our team will diagnose and fix it immediately.

When you sign up, you get access to a dedicated support email and portal. When you have an issue, a question, or a small task request, you simply submit a ticket, and our team of BigCommerce experts will promptly respond and resolve it for you.

Yes, most of our plans include a set number of development hours each month. You can use this time for small tasks like tweaking your theme layout, adjusting CSS styles, adding a new banner, or installing a new app.

Definitely. Performance optimization is a core component of our service. We regularly monitor your site's speed and implement best practices, such as image compression and code optimization, to ensure your store remains fast and responsive.