Magento Maintenance

Because Magento is an open-source, self-hosted platform, you are fully responsible for its security and health. A dedicated maintenance plan is critical for applying timely security patches, managing complex platform upgrades, and ensuring the performance and stability of your most important business asset.

A security patch is a piece of code released by Adobe to fix a newly discovered vulnerability. Applying them is a top priority. Our team is alerted as soon as patches are released, and we work to apply them to your staging environment for testing within 24-48 hours to protect your store from threats.

A patch is a small, targeted fix for security or minor bugs. A version upgrade (e.g., from 2.4.5 to 2.4.6) is a much larger update that can include new features, significant code changes, and security fixes. Upgrades are more complex and require more extensive testing.

Our plans are comprehensive, covering critical security patching, version upgrades, 24/7 server and site monitoring, regular backups, performance tuning (caching, indexing), third-party extension updates, and a dedicated channel for technical support and bug fixes.

We never work directly on your live site. All patches, updates, and changes are first applied to a staging environment, which is a clone of your live store. We conduct thorough testing there, and only after you approve the changes do we deploy them to your live site during a low-traffic period.

Our maintenance plans include a Service Level Agreement (SLA) with guaranteed response times. Our 24/7 monitoring systems will alert our on-call certified Magento developers the moment a critical issue is detected, and they will immediately begin investigation and resolution.

Yes, many of our plans include a set number of support hours per month. You can use this time for small development tasks, such as CSS tweaks, installing a new extension, or making minor functional improvements, providing excellent value.

Yes. While a major, one-time speed optimization is a separate project, ongoing performance is a key part of our maintenance service. We regularly monitor your site's speed, database health, and caching systems to ensure it remains fast and efficient.