Business Process Automation (BPA)

Yes. Not every step needs to be fully automated. A key part of modern BPA is building "human-in-the-loop" workflows. We can automate the data gathering and routing, and then present the relevant information to a team member in a clean interface so they can make an informed decision and approve or deny the next step.

Our methodology is consultative and collaborative:• Discovery & Process Mapping: We conduct workshops with your team to deeply understand and document your current process.• Solution Design: We redesign the process for efficiency and architect the technical solution.• Implementation: We build and configure the automation using the best-fit technology.• Testing & Deployment: We rigorously test the new automated process before a carefully managed go-live.

We measure ROI with clear business metrics that we define with you at the start of the project. This typically includes reduction in employee hours spent on the task, decrease in process cycle time (from start to finish), reduction in error rates, and the cost savings associated with these efficiencies.

We are technology-agnostic and choose the best tools for the job. This can include iPaaS platforms like Zapier or Make for connecting cloud apps, Microsoft Power Automate for M356 environments, Robotic Process Automation (RPA) for interacting with legacy systems, and custom code for bespoke integrations.

BPA is designed to empower your employees, not replace them. By automating the tedious, repetitive, and low-value parts of their jobs, it frees them up to focus on more strategic, creative, and customer-facing work that drives real business value. We also incorporate change management to ensure a smooth transition.

Security is a fundamental part of our architecture. We use secure, industry-standard methods for all integrations, adhering to the principle of least privilege. All credentials are encrypted and stored securely, and data is transferred over secure connections.

A BPA project is a strategic investment in your operational efficiency. The timeline and cost depend entirely on the complexity of the process being automated. A departmental-level project can take 2-4 months. We provide a detailed proposal with a clear ROI analysis after our initial discovery phase.

Automated processes are mission-critical and require ongoing oversight. We offer support and maintenance plans that include monitoring the health of the automations, providing rapid support for any issues, and making adjustments as your business processes or connected software systems evolve.